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AIRWARM ENGINEERED DESIGNSMARTER HEATINGGREENER FUTURES
Check my home
Air Source Heat Pumps • West Yorkshire

Your heat-pump journey

Four clear phases, from checking your home to installation and support. You choose whether to proceed after your review and quote.

Check my home

From first check to warm home

  1. Check & review

    Check your home online, then choose whether to send your result to Airwarm for a written Desktop Review.

  2. Survey & design

    We measure your home, design the system and provide a detailed proposal with a fixed quote.

  3. Approval & installation

    Agree your proposal and dates. We coordinate the project paperwork and install your heating.

  4. Commissioning & support

    We test and set up the system, show you how to use it and support you afterwards.

Explore the eight stages in detail
The Airwarm heat pump journey and what each stage produces
Stage What you get
1. Check My Home

An initial suitability view, and the option to submit it for review

More about Check My Home

Answer the online questions to see an initial suitability result. If invited, you can choose to send it to Airwarm for review. Completing the assessment does not book anything.

Check my home

2. Desktop Engineering Review

A written view on whether a survey is worthwhile, and what to check

More about Desktop Engineering Review

We review your submitted answers and available property information, checking likely constraints such as outdoor space, hot-water storage and permissions. You receive a written review with assumptions, points to check and advice on whether a survey is worthwhile.

You decide whether to arrange a survey.
3. Heat-Loss Survey

Room-by-room heat loss, emitter requirements, flow temperature and siting options

More about Heat-Loss Survey

We measure each room and check construction, radiators, hot-water needs, outdoor positioning, pipe routes and electrical supply. Measurements, photographs and digital records support the room-by-room heat-loss calculation and design.

Where practical, the installation team takes part in or reviews the survey. What the survey covers.
4. Detailed Design & Fixed Quote

A written design and proposal with assumptions, scope, exclusions, programme and a fixed quote

More about Detailed Design & Fixed Quote

Your written proposal sets out the design assumptions, equipment, radiator changes, electrical scope, exclusions, programme, warranty, aftercare and payment schedule, with a fixed quote for the specified work.

Any available payment options through Ample are presented with your quotation. You choose whether to proceed or request changes.
5. MCS & Project Setup

The applicable MCS and project process completed, and installation dates agreed

More about MCS & Project Setup

For projects delivered through Ample, the partnership manages the MCS compliance route, Boiler Upgrade Scheme process for eligible projects and required DNO process. Who does what.

We agree dates, access, protection and pipe routes, and arrange equipment and electrical work before installation. Installations begin in April 2027; planning and design can happen now.
6. Installation

The installed system, daily updates and a record of concealed work

More about Installation

We protect your home, install to the agreed design, record concealed work and give you daily updates. Our work is left neat, safe and weatherproof.

Boxing-in, plastering, decorating, tiling, flooring repairs and carpentry are excluded unless specifically included in your quote. We identify likely finishing work in advance and remain responsible for defects or damage caused by our work. Installation details.
7. Commissioning & Certification

A commissioning record, the applicable certification and a handover pack you can actually use

More about Commissioning & Certification

We flush, fill, pressure-test and balance the system; check electrics, hot water and controls; set weather compensation; and complete the commissioning records and applicable certification route.

Your handover explains the settings, normal operation, warranty and when to contact us.
8. Aftercare & Annual Servicing

A system that keeps performing, and a record that it does

More about Aftercare & Annual Servicing

We follow up within 48 hours and at two weeks, refine settings seasonally where required and send an annual service reminder. Airwarm remains your technical contact.

You choose whether to keep annual servicing with us.

How the Ample partnership supports your project

After the installation

  1. Within 48 hours

    A call to check the system is running as expected and answer your questions.

  2. At two weeks

    A comfort review to refine the controls around your household.

  3. Seasonally, where needed

    Further optimisation as the weather changes, particularly in the first winter.

  4. Annually

    A service reminder to help maintain performance and meet the manufacturer’s warranty conditions. What servicing covers.

Questions about the process

What if the assessment says my home is potentially unsuitable?

You will be told which of your answers led to that result. It is a statement about the property’s condition today, not a permanent verdict, and there is nearly always something worth doing even if a heat pump is not the immediate next step.

Do I have to have a survey to get advice?

No. The assessment and our written Desktop Review come first, and both are there to work out whether a survey makes sense at all.

How long does an installation take?

It depends on how much emitter and pipework change is needed, whether a cylinder is being installed where there was none, and what electrical work is required. Airwarm gives you a realistic programme in the proposal rather than a standard figure, and confirms it at the pre-start stage.

Will I be without heating or hot water?

There is normally a period without heating and hot water while the changeover happens. Airwarm plans that period deliberately, tells you how long it is expected to be, and agrees it with you before work starts rather than presenting it as an unavoidable surprise.

What documents will I receive?

A documented design showing the heat loss calculation and its assumptions, the emitter schedule, the equipment specification, a commissioning record, manufacturer documentation and warranty details, and a handover pack explaining how the system is meant to be operated.

What if the survey says my house needs work first?

Then that is what we tell you, along with what specifically would need to change and roughly in what order. Plenty of properties are a good candidate after some fabric or emitter work, and knowing that is a useful answer in itself.

Could a heat pump work for your home?

Start with our five-minute Home Energy Assessment. No photographs or measurements needed.

Check my home